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Refund Policy

At Brown’s Micro-Bakery, every item is made with care by hand, and we want you to love what you receive. Because our products are either perishable (baked goods) or custom-crafted (candles), we’re unable to accept returns. However, we’re here to help if something goes wrong.

All Sales Are Final

Due to the nature of our products, we do not accept returns or exchanges. Please double-check your order before completing checkout. Once your order is placed, it cannot be changed or canceled.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or with missing items, please contact us within 5 days of delivery. Be sure to include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the damaged item(s) or packaging

We’ll do our best to resolve the issue quickly by offering a replacement or partial refund, depending on the situation.

Not Covered

We cannot offer refunds or replacements for:

  • Packages delayed or lost by USPS

  • Items left outside after delivery

  • Errors in the shipping address provided at checkout

  • Taste or scent preferences (since all items are made and described to the best of our ability)

How to Reach Us

If you need help with an order, please contact us at:

📧 brownsmicrobakery@gmail.com
OR
Go to our Contact Us page

We aim to respond within 24–48 business hours.

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